The Federation of Bursledon Church of England Infant and Bursledon Junior Schools is dedicated to providing the best possible education and support for its pupils.
We have a communication strategy with parents and this can be viewed by clicking here.
We aim to respond to you within the following time frames:
Emails - 3 working days to respond
Return of telephone call - 2 working days to respond
We recognise at times you may need a more urgent response, so if you have anything that requires immediate attention, please phone the school or write this in a letter to hand to a someone on the gate in the morning - or the class teacher at the end of the day. You can also send your child into school with a note for your child to give to your class teacher.
Our core values of Love, Respect and Aspire underpin all aspects of school life. We understand though, at times, there is a need to speak to someone regarding a problem. We have a clear, fair and efficient procedure for dealing with any concerns or complaints to or against the schools, so that any issues that arise can be dealt with as swiftly and effectively as possible.
The difference between a concern and a complaint
A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.
A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.
For full details of our Complaints Policy please see the attached document.Complaints Procedure